Frequently Asked Questions
Got a question? We've got you covered! If you can't find the answer below, feel free to contact us here.
Orders & Shipping
How long will my order take to arrive?
Standard shipping takes 3-7 business days, Express 1-3 business days. Regional areas may take longer. See our Shipping Information page for full details.
How much does shipping cost?
Standard Shipping is $11.95 (insured with tracking) and Express Post is $15.95. Free standard shipping on orders over $80 AUD.
Do you ship internationally?
At this stage we ship within Australia only. Stay tuned for updates!
How do I track my order?
Once your order is dispatched you'll receive a tracking number via email. You can track your parcel on the Australia Post website.
Products
What's inside the Monthly Geocaching Subscription Mystery Box?
Each month's box is a surprise! It contains a curated selection of geocaching gear — think nano caches, 3D printed items, pathtags, travel bugs, geocoins, logbooks, and more. Every box is different!
What size cache should I start with as a beginner?
We recommend starting with a magnetic nano cache or a ready to hide container — they're easy to hide and very popular with geocachers. Check out our beginner-friendly range in store.
What is a Travel Bug?
A Travel Bug is a trackable dog tag that you attach to an item and release into the geocaching world. You can follow its journey online at Geocaching.com.
What is a Geocoin?
A Geocoin is a custom-minted coin with a unique tracking code. Like Travel Bugs, they can be moved from cache to cache and tracked online.
Returns & Refunds
Can I return an item?
Yes! We accept change of mind returns within 14 days. See our full Refunds & Returns policy for details.
What if my item arrives damaged or faulty?
Please contact us within 7 days with photos and we'll arrange a replacement or refund at no cost to you.
Other
How do I get started with geocaching?
Download the Geocaching app, create a free account, and search for caches near you. There are over 3 million caches hidden worldwide — including thousands across Australia!
Do you have a physical store?
We are an online-only store, but we do offer POS sales at select geocaching events. Follow us for updates!
Who are you?
We're Just Geocaching — Australia's dedicated geocaching store, established in 2021. Read more on our About Us page.
How do I contact you?
Head to our Contact Us page and we'll get back to you within 1-2 business days.